Returns & Refunds
We want you to be confident when choosing a GreenSweep product. Please review the product description, specifications, videos and recommended applications before placing your order.
30-Day Returns
For purchases made directly from GreenSweep, we offer a 30-day voluntary return period from the date your order is delivered.
To qualify for a return under this policy, the product must:
- Be unused and in a clean, new and resalable condition
- Have no grass, turf fibres, soil, debris, brush wear, wheel marks or other signs of use
- Be returned with all original accessories, batteries, chargers, components and manuals
- Be returned in its original packaging
- Include proof of purchase
Opening the packaging to inspect the product does not automatically prevent a return.
However, once a machine has been used on artificial turf, grass or another outdoor surface, it is considered used and is no longer eligible for a voluntary return.
If you are unsure whether a particular GreenSweep model is suitable for your application, please contact us before using it.
Used Machines
GreenSweep does not offer a trial or satisfaction-guarantee period on used machines.
Once a machine has been used, it cannot be returned simply because you:
- Change your mind
- Do not like the machine
- Decide you no longer need it
- Expected a different result
- Would prefer a different GreenSweep model
- Decide that it is not suitable for your particular lawn
This does not affect your rights if a product is faulty, damaged, incorrectly supplied or where applicable consumer law gives you additional statutory rights.
What Is Not Considered a Product Fault?
A functioning product is not considered faulty simply because:
- You change your mind after using it
- You expected a different level of cleaning, lifting or debris collection
- You do not like the machine's size, weight, noise, handling or operating characteristics
- The machine is unsuitable for your particular type, condition or installation of artificial turf
This section applies where the machine is operating in accordance with its specification and does not limit your rights in relation to a genuinely faulty or misdescribed product.
Faulty, Damaged or Incorrect Products
Please inspect your order when it arrives.
If your product is damaged in transit, incorrectly supplied or you believe it has developed a fault, contact us as soon as possible at support@greensweepco.com.
Please provide:
- Your order number
- A description of the issue
- Photographs or video showing the problem where possible
We may first provide troubleshooting assistance to establish whether there is a fault.
Where a product is confirmed to be defective, we will provide the appropriate remedy in accordance with the GreenSweep warranty and any applicable consumer law. Depending on the circumstances, this may include replacement parts, repair, replacement or refund.
Please do not return a suspected faulty product without contacting us first.
How to Request a Return
To request a return, email support@greensweepco.com within the applicable return period.
Please include your order number and reason for requesting the return.
If your return is approved, we will provide return instructions and the appropriate return address.
Products sent back to GreenSweep without prior return authorization may not be accepted.
Return Shipping
For voluntary or change-of-mind returns, the customer is responsible for the cost of returning the product unless otherwise required by applicable law.
If GreenSweep provides a prepaid return shipping label for a voluntary return, the cost of the return shipment may be deducted from the refund.
GreenSweep will cover reasonable return shipping costs where we confirm that the product is faulty, damaged on arrival or incorrectly supplied.
We strongly recommend using an insured and trackable shipping service. GreenSweep cannot be responsible for customer returns that are lost or damaged before reaching us.
Inspection of Returns
All returned products are inspected before a refund is approved.
Products returned under our voluntary 30-day policy that show evidence of use, missing components, damage, contamination, grass, debris or other deterioration may be refused and returned to the customer.
We reserve the right to determine whether a product meets the eligibility requirements of our voluntary return policy.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to your original payment method within 10 business days.
Your bank or card provider may require additional time to process the refund after it has been issued.
Original expedited or premium delivery charges are not refundable unless required by applicable law.
Sale, Clearance and Final-Sale Products
Products specifically identified as Final Sale or Clearance – No Returns are not eligible for voluntary change-of-mind returns.
This does not affect any rights you may have in relation to faulty or misdescribed products or other rights that cannot legally be excluded.
UK & European Customers – Statutory Cancellation Rights
If you are a consumer purchasing online in the United Kingdom or European Union, you may have a statutory right to cancel your order within 14 days of receiving the goods without giving a reason.
After notifying us of cancellation, you must return the goods within the applicable statutory return period.
You are entitled to inspect the product in the same way you reasonably could before purchasing it in a physical store. However, you may be responsible for any reduction in the value of the goods caused by handling or use beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product.
Operating a garden machine on artificial turf, grass or another outdoor surface, resulting in debris, dirt, brush wear, wheel wear or other signs of use, may significantly reduce its resale value. Where permitted by law, this reduction in value may be deducted from your refund.
For statutory change-of-mind returns, you are responsible for the direct cost of returning the goods unless we have agreed otherwise or the product is faulty or incorrectly supplied.
Where required by law, we will also refund the cost of our least expensive standard delivery option. Additional charges paid for premium or expedited delivery are not refundable beyond the cost of standard delivery.
Nothing in this policy limits your statutory consumer rights.
Purchases From Amazon, Walmart or Other Retailers
This policy applies to products purchased directly from GreenSweep.
If you purchased your GreenSweep product through Amazon, Walmart or another retailer or marketplace, your return request should normally be made through the retailer from which the product was purchased and will be subject to that retailer's applicable return procedures and policies.
Questions?
If you have any questions regarding a return, product suitability or a possible fault, please contact:
We're happy to help you determine the most appropriate GreenSweep product before you use it.
